Refunds & Returns

We really hope you love every HeavenlySupply item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.

To begin your return, please email us at with your order number.

All returned items must be sent back to us unopened, unused and in their original condition (unless the product is damaged). We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then, unfortunately, we are unable to accept your return. Return labels are to be purchased from the buyer, not the seller, in all cases. 

If you wish to receive a refund due to buyer's remorse or return a fully functional item for a refund, a 10% restocking fee will be deducted from the refund total. All shipping and handling charges will not be refunded.

Buyers will be responsible for any shipping and handling charges for returns and exchanges.

Items returned or exchanged, must be in NEW and sell-able condition with all tags in place and protective shields intact where appropriate, and in their original packaging. The item is subject to final inspection before your return is processed.

For any returns or exchanges, please contact us via email at: 

Please allow up to 7 business days for exchanges & returns to be processed